Privacy Policy

Effective date: 24 October 2025

1) Who we are (Data Controller)

This website is operated by Future Electrical Wholesaler Ltd (trading as Future Electrical Wholesale) (“we”, “us”, “our”).

  • Company number: 15832131
  • Registered address: Trade Park, Unit 9 Portobello Rd, Birtley, Chester-le-Street, DH3 2SB, United Kingdom
  • Contact email: electrical@futuregroupltd.co.uk

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller of your personal data collected through this website.

2) How to contact us about privacy

If you have questions about this policy or how we handle your data, please email electrical@futuregroupltd.co.uk.

3) Personal data we collect

We collect and process the following categories of personal data:

  • Identity and contact data (e.g. name, company, email address, phone number, postal address).
  • Account/order data (e.g. purchases, delivery information, payment status—note: card details are handled by our payment provider).
  • Communications (e.g. enquiries sent to us by email, feedback, support requests).
  • Technical and usage data (e.g. IP address, device/browser type, pages viewed, referring URLs, time on site, error logs).
  • Cookie data (please see the “Cookies & similar technologies” section).

We collect data directly from you (for example when you email us), and automatically via our website (for example through cookies and security tools).

4) Purposes and lawful bases for processing

We process your personal data only when a lawful basis applies:

  • To respond to enquiries and provide customer service — Legitimate interests (to operate our business and answer queries) or Contract (to provide requested services).
  • To process and fulfil orders, deliveries and payments — Contract and Legal obligation (e.g. tax/record-keeping).
  • To improve our website, services and security — Legitimate interests (to keep our services safe, reliable and efficient).
  • To send service messages (e.g. order updates) — Contract.
  • To send marketing communications (if you opt in) — Consent (you may withdraw at any time).
  • To comply with laws and enforce our terms — Legal obligation and Legitimate interests.

5) Sharing your data

We share personal data with trusted service providers (data processors) who help us run our business, such as:

  • Website hosting, IT support and maintenance providers
  • Email and productivity tools
  • Payment service providers and fraud-prevention tools
  • Couriers and logistics partners (for deliveries)
  • Analytics and website performance tools
  • Professional advisers (e.g. accountants, auditors) and authorities where required by law

These providers only process your data on our instructions, are subject to confidentiality, and are required to keep it secure.

6) International data transfers

Some providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses (as recognised in the UK), or an adequacy decision.

7) Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting and reporting requirements. Typical retention examples include:

  • Enquiry emails: up to 24 months after last contact.
  • Order and invoice records: up to 7 years for tax/financial compliance.
  • Website logs: typically up to 12 months, unless required longer for security or legal reasons.

We will securely delete or anonymise data when it is no longer needed.

8) Cookies & similar technologies

We use cookies and similar technologies to make our site work, enhance performance and improve security. You can set your browser to refuse all or some cookies or to alert you when websites set cookies. If you disable or refuse cookies, some parts of our site may not function properly.

9) Google reCAPTCHA v3

We use Google reCAPTCHA v3 to protect our site from spam and abuse. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. reCAPTCHA analyses traffic (e.g. IP address, device and usage data) solely for security purposes.

10) Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal data (a “subject access request”).
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data where there is no good reason for us continuing to process it.
  • Object to processing based on legitimate interests and to direct marketing.
  • Request restriction of processing in certain circumstances.
  • Request the transfer of your data to you or to a third party (data portability) where technically feasible.
  • Withdraw consent at any time where we rely on consent (this will not affect processing carried out before withdrawal).

To exercise your rights, email electrical@futuregroupltd.co.uk. We may need to verify your identity before responding.

11) Complaints

We aim to resolve all complaints directly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

12) Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

13) Children

Our website is not intended for children and we do not knowingly collect data relating to children.

14) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Effective date” above.